Deskripsi Pekerjaan:

• Lead and oversee the Telemarketing Team in the selling of products to a list of prospects.
• Responsible for contact the customer, negotiate, provide product explanation to customers by telephone.
• Build and lead telemarketing team for future business scale expansion.
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
• Manage inbound / outbound targets of each telemarketing agent together with Supervisor and Team Leader.
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
• Prepares and presents weekly and monthly reports to Management.
• Resolves customer complaints and grievances.
• Performs other related duties as assigned.
• Monitor, support and correct team member works to achieve daily targets.
• Day to day motivation and management of Telemarketing team.
• Other task s will assign based on Company needs.

Kualifikasi:

• Minimum 3 years working experience as Telemarketing Manager
• Prefer specialized in loan product telemarketing experience from Fintech/Banking
• Minimum Diploma/Bachelor's Degree
• Good communication skills in English
• Having computer abilities
• Excellent communication and coordination skills
• Detail-oriented and positive attitude
• Strong sense of responsibility and a team player
• Able to work with deadlines and high pressure, positive, and responsible attitude required