Deskripsi Pekerjaan:

• Installing and configuring computer hardware, software, system and networks.
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical customer support across the company (this may be in person or over the phone)
• Repairing and replacing equipment as necessary
• Ready to be mobile from one place to another place
• Measure service satisfaction levels
• Managing and upholding the troubleshooting escalation process
• Assisting with IT equipment sourcing and budgeting
• Providing guidance needed to IT Support Team
• Maintain deployment and versioning of application

Kualifikasi:

• At least 2-year of experience as Support Engineer
• Hands-on experience with Linux operating systems
• Familiarity with database engines such as PostgreSQL, SQL Server
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving, written/verbal communication and presentation skills
• Ability to provide step-by-step technical help, both written and verbal