Deskripsi Pekerjaan:

• Provide guidance and coaching to enhance team members' skills and productivity.
• Managing, evaluate and monitor team performance.
• Ensuring compliance with regulations and implementing strategies to maximise collection efficiency.
• Create report for collection activities and check the accuracy of billing results reports.
• Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures.
• Collaborate with other departments to enhance overall collection strategies.

Kualifikasi:

• Minimum Diploma Degree from any field
• Minimum 2 years of relevant experience from banking or financial services industry
• Strong communication and leadership skills.
• Proficient in Microsoft Office (especially PowerPoint and Excel)
• Understand the laws and regulations from BI, OJK, and other regulators related to banking activities