Deskripsi Pekerjaan:

• Add CRM users and assign them according to their role and organizational structure
• Dismiss CRM users who have resigned
• Arrange the CRM organizational structure chart according to Departments and Positions
• Provide training in using the CRM system
• Provide training on how to carry out the CRM process from leads and deals to analysis of failure or success
• Provide training on how to create and complete activity plans
• Providing training on analyzing the results of the CRM process
• Monitoring CRM Process
• Monitor Process Leads and Deals, especially for Sales who have resigned
• Manage New Leads data coming in from digital platforms such as BCI, Instagram, Facebook then give assignments to Sales according to their territory
• Help monitor customer data management
• Help monitor the completeness of Company and Contact CRM data
•  Check CRM reports regularly
• Manage RSA data
• Overcoming operational issues
• Provide training on how to use the RSA Software system
• Monitor RSA Reports so that there are no technical problem
• Provide training in using the features in the loyalty program
• Manage the loyalty program dashboard account

Kualifikasi:

• A bachelor's degree in a computer-related field
• Need strong skills in areas Operating systems, System administration tools and scripting languages, Database management
• 2 years of work experience in the same field