Deskripsi Pekerjaan:

• Visiting stores 5 stores per week / 1- 2 stores per day ( depending on distance )
• Briefing internal staff every day in all briefing shift.
• Training the Staff at the store ( related customer service if needed )
• Regularly briefing (Morning or afternoon briefing)
• Greeting and serving the customer during half day at the store
• Responsible to checking all the tolls and infrastructure at the store (creating convenience ambience to customers)
• Handling complaint at the store ( if any, during visiting the stores )
• Creating weekly report
• Analyzing customer shopping trend, preferences, and all data, through surveys
• Doing a mystery shopper

Kualifikasi:

• Min. Bachelor Degree of any major
• Min. 5 years experience in retail / customer service / service ambassador / operation / marketing
• Willing to work in shifting hours in the stores include Saturday / Sunday
• Willing to be placed at Samarinda
• Great communication and interpersonal skills
• Customer Service excellence oriented