Deskripsi Pekerjaan:

• Ensure that each store delivers a consistently high standard of customer service.
• By planning and directing AADK’s main operations including quality, standards, cleanliness, and customer satisfaction to maximize profit. Monitoring consistent implementation and review of SOPs throughout all AADK outlets.
• Liable for all the day-to-day queries, complaints or problems that arise in the outlet.
• Carry out regular inspections of all outlets in the areas of service, amenities, cleanliness, professionality, politeness, staff presentation and grooming.
• Provides support to all Supervisors and staff to promote a culture of excellence in customer care through a warm welcome and a desire to exceed expectations.
• Conduct regular operations meetings with all supervisors to discuss routine operational matters, departmental performance targets, and customer feedback.

Kualifikasi:

• Based in Surabaya
• Graduate of bachelor’s degree.
• Experience in FnB industry or related fields for min. 3-5 years. 
• Excellent communication skills.
•  Attention to detail, excellent problem solver, strong analytical and organizational skill. 
• Excellent knowledge of the FnB Industry. 
• Experienced in managing operational needs, such as maintaining quality, standards, and customer satisfaction. 
• Excellent attention to detail and ability to execute also follow through on projects. 
• A people person, able to build and maintain positive relationships with colleagues.
• Ability to work with People & Performance Management.