Deskripsi Pekerjaan:

The Loyalty Officer will be responsible for managing and enhancing customer loyalty programs, ensuring an exceptional customer experience, and supporting relationship management initiatives. This role requires a detail-oriented professional who can effectively analyze data, coordinate with various teams, and communicate effectively with customers.

Key Responsibilities:

• Develop and manage loyalty programs to drive customer engagement and retention.
• Maintain and analyze customer databases to track program performance.
• Create and present reports on key performance indicators (KPIs).
• Coordinate promotional activities and events related to loyalty initiatives.
• Foster positive relationships with customers and business partners through effective communication.
• Assist with CRM system management, ensuring accurate data entry and usage for promotions.

Kualifikasi:

• Minimum D3 or S1 in Business Administration, Management, or related field.
• 1-2 years of experience in an administrative role, preferably related to loyalty programs or CRM.
• Proficient in Microsoft Office and familiar with CRM software.
• Strong organizational, problem-solving, and communication skills.

Attributes:

• Detail-oriented with a proactive mindset.
• Ability to manage multiple tasks and adapt to changing priorities.
• Professional and confidential when handling customer information.

This role offers an exciting opportunity to contribute to our customer loyalty initiatives and make a significant impact on customer satisfaction and retention.