Deskripsi Pekerjaan:

• Develop & Implement Knowledge Base in CS
• Update new article relate to new Product/ Information
• Managing FaQ in App and any CS Channel in order to reduce inqury from customer
• Maintain and develop internal support and CS quality standards.
• Accompany evaluations with meaningful and constructive feedback
• Help improve performance with specific instructions and constant support
• Able to provide recomendation programs and activities

Kualifikasi:

• Minimum Bachelor Degree
• Understand CS Process
• Good written and verbal communication skills
• Commit and good dedication towards to work
• Able to operate microsoft office
• Able to monitor Quality performance
• Minimun experience 2 years in contact center or minimum 1 year in same field
• Good analytical thinking and analysis