Deskripsi Pekerjaan:

• Monitor the performance of the outlets’ crews and determine the punishment/rewards accordingly.
• Collect feedback from respective outlets and liaise with the respective internal departments to resolve issues / optimise operational.
• Arrange the shift of the crew according to the demand patterns or special occasions.
• Support the Expansion team to set up and onboard the equipment into new outlets and do kitchen commissioning.
• Support the external brands operating their cloud kitchen outlets in our Hubs by functioning as helpdesk and liaising with the respective internal teams.
• Responsible for overall team management, including hiring, goal setting and delegation of work, training and development, coaching/mentoring, and completing performance evaluations that are supported by collaboration with stakeholders.

Kualifikasi:

• Bachelor's Degree in any major.
• Fully understanding of Kitchen operations, handling complaints, staff development, and customer relation.
• Deep knowledge in F&B management
• At least 2 years of experience as Kitchen Supervisor in the F&B industry. 
• Have experience leading a team.
• Have warehouse management skills and knowledge of handling fresh products.
• Proficient in Microsoft Excel.
• Have F&B Management skills.
• Good communication and presentation skills
• Critical thinking and problem-solving skills
• High mobility and ability to work mobile
• Able to make decisions under pressure
• Able to set targets and pass them down to team members and ensure their achievement.
• Have data analysis skills with excel, metabase, sheet, etc.