Deskripsi Pekerjaan:

• Provide standard and non-standard technical support to end-users in response to specific requests
• Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems
• Provide training on hardware and software for end-users; performs and supports testing and documentation activities
• Documents operational problems; communicates with vendors, users, and other IT staff
• Support the roll-out of new applications or devices
• Participate in the coordination of corrective actions as appropriate, document problems and their resolution, and ensure the operational integrity of all changes to the operating environment
• Works with IT Operation Support leader to establish standards service of IT Operation Support
• May work independently or as part of a team, with general supervision
• Perform and support any additional tasks instructed to accomplish the company's goals

Kualifikasi:

• Diploma or bachelor's degree in computer science or information technology, or equivalent experience
• Minimum 2 years experience working with information technologies, experience in retail industries will be an advantage
• Basic knowledge in Network topology (LAN, WAN, SDWAN, VPN) and peripheral (Fortinet, Cisco)
• Basic knowledge in Server Technology (Linux, Windows)
• Basic knowledge in Working Group / Collaborative environment (Active Directory, File Sharing, Printer Sharing)
• Basic knowledge in Email Server (Exchange, Postfix)
• Basic knowledge in IT Security (Firewall, Anti-Virus)
• Experience in office peripheral (PC, Laptop, Printer, CCTV, Access Door)
• Experience in retail store peripheral (POS, Digital Scale, HHT) will be an advantage
• Ability to analyze problems or malfunctions to ensure timely resolution
• Ability to read and understand technical material
• Willing to travel in the daily operation
• Work in minimum supervision