Deskripsi Pekerjaan:

• Familiar and able to work with these as mentioned below:

1. Windows Server 2012/2016, AD, Hyper-V environment
2. Office 365 administration
3. Windows 7/8/10 desktop, mobile devices (iOS)
4. Networking devices – routers, switches & firewalls
5. Backup and anti-virus
6. Hardware such as Desktop, Laptop, Printer & Fotocopy machine
7. Cloud & SaaS environment
8. ITSM Tools (Desktop Central and Service Desk Plus) & MDM

• Able to handle day to day responsiveness of IndoCAD’s Service Desk System
• Experienced in troubleshooting & providing solution for assigned tickets
• Proactive to carries out agreed operational procedures, including network configuration, installation and scheduled maintenance
• Providing ad-hoc support for various engineering software

Kualifikasi:

• Background in IT/3-5 years experience in similar industry
• Fluent in English
• Knowledge of Microsoft Power Automate, MS Exchange, Office 365. MS Azure/Cloud Services, CRM & ERP System
• Experience submitting Change Requests (CR) with successful User Acceptance Testing
• Good teamwork & time management 
• Knowledge of a security framework such as ISO27001 well regarded.