Deskripsi Pekerjaan:

Job Description

• Responsible for overall network and infrastructure availability and develop a resilient infrastructure to reduce failures.
• Responsible for day-to-day system administration, network, and infrastructure. 
• Responsible for management of the rollout and support new devices / systems.
• Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner
• Ensures that systems, processes, and methodologies are maintained, followed to ensure effective monitoring, control, and support of service delivery.
• Monitors business critical processes and systems.
• Setup, configures, and supports new and existing servers and network infrastructure in New Stores and Existing Stores.
• Provides leadership and supervision members of the IT Infrastructure and Operation team, ensuring that appropriate skilled resources are in place to meet required service levels.
• Ensures delivery of individual and team projects allocated within aggressive delivery times.
• Provides technical support and guidance to IT Infrastructure and Operation staff.
• Works with Head of IT to establish standards and best practices for managing infrastructure, network and operational activity (office management & stores)
• Identifies opportunities to optimize IT Infrastructure and Operations through continuous improvement initiatives.

Kualifikasi:

Qualification

• Bachelor's degree in computer science or information technology, or equivalent experience 
• 10 years or more experience in managing IT infrastructure and store operation
• Deep knowledge in Network topology (LAN, WAN, SDWAN, VPN) and peripheral (Fortinet, Cisco)
• Deep knowledge in IT Infrastructure (on-premise, cloud)
• Deep knowledge in Server Technology (Linux, Windows)
• Deep knowledge in Working Group / Collaborative environment (Active Directory, File Sharing, Printer Sharing)
• Deep knowledge in Email Server (Exchange, Postfix)
• Deep knowledge in IT Security (Firewall, Anti-Virus, Intrusion)
• Experienced in office peripheral (PC, Laptop, Printer, PABX, CCTV, Access Door)
• Experienced in retail store peripheral (POS, Digital Scale, HHT)
• Experienced in opening New Store (Retail)
• Experienced in working with 3rd Party Provider
• Strong interpersonal skills, able to communicate across a broad spectrum of users
• Excellent oral, written and presentation communication skills
• Ability to manage through organizational change.
• Proactive team player