Deskripsi Pekerjaan:

• Acting as L1 guard for operation, fast escalation to handling customers and third parties.
• Provide technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
• Assist with the management of daily operations, including coordinating with various departments to ensure smooth operations
• Respond to customer inquiries and complaints in a timely and professional manner
• Monitor system performance and ensure that all systems and processes are running efficiently
• Generate reports, analyze data, and document processes. Provide administrative support to staff as needed. 

Kualifikasi:

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 2-3 years of experience in operations management or a related field
• Knowledge of business processes and operations
• Ability to analyze data and make informed decisions
• Strong for problem solving and time management skills
• Ability to prioritize tasks effectively and work in a fast-paced environment and adapt to change quickly
• Proven experience in system administration and technical support