Deskripsi Pekerjaan:

• Master all Consumer Lending Operations-related data points, including Customer Service, KYC, Telesales, and Transactional Data.
• Manage all Operations Dashboards and Reporting to ensure timely and accurate availability.
• Provide analytical insights leading to actionable plans with positive impacts for stakeholders.
• Support the Head of Operation and other stakeholders in executing operational experimentation and enhancing workflow automation processes.
• Lead, mentor and develop Operation BI team member.
• Assist Operation stakeholders in dealing with Fraud investigation, Campaign Setup, and regulatory reporting and audit preparation
• Analyze, evaluate, and initiate improvements in day-to-day operations for efficiency, effectiveness, and scalability.
• Develop job automation to build Datamart-level tables in Big Query for Operational Dashboard Reporting.

Kualifikasi:

• Bachelor's Degree in Engineering, Mathematics, Statistics, or a related discipline is required.
• 5 years of experience in a fast-paced environment, with a background in project management and data analytics.
• Possesses strong analytical, planning, and problem-solving skills.
• Proficient in SQL and Advanced Excel, with a high level of competence in working with numerical data sets. - Knowledge of Python and experience in automating tasks is highly advantageous.
• Familiarity with at least one business intelligence tool such as Google Data Studio (Looker), Power BI, or Tableau is preferred.
• Ability to work independently with excellent time management skills, collaborating effectively with cross-functional teams to drive initiatives aligned with organizational objectives and Key Results (OKRs).
• Exceptional communication and interpersonal skills, capable of articulating complex ideas to non-technical stakeholders with clarity and precision.
• Familiarity with data warehousing concepts and methodologies is considered a plus.