Deskripsi Pekerjaan:

• Handle user inquiries and complaints through email, feedback form, social media 
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
• Ability to multitask, prioritize, and manage time effectively
• Collaborate with the internal team to find solutions related to complaints.

Kualifikasi:

• Min. Diploma/Bachelor’s degree in any field.
• Min. 1 year of Customer Service experience (Fresh Graduate welcome to apply).
• High level of communication and relationship building in a professional, positive, and kind manner
• Familiar with CRM systems and practices
• Willing to work on shifting
• Able to work well as part of a team
• Communicate effectively in written and verbal 
• Love sports like football, basketball is a plus
• Empathy
• Negotiation and conflict resolution