Deskripsi Pekerjaan:

• Operating Magento eCommerce Site and managing all online activity in relation to web operation, processing orders, reporting, and overseeing customer service
• Processing customer orders, make sure all products received are in good condition and on time
• Helping Customers due to refund or return
• Make sure that all customers can easily reach our customer service (call, SMS, email, etc.)
• Implement the e-commerce strategy given by Assistant Manager eCommerce in order to improve website performance
• Work with the Logistic team, making a plan with them on upcoming sales and deliveries
• Work closely with Offline Stores team, regarding pick up on store order
• Optimizing the experience that customers have when purchasing online and helping address customer issues
• Work with the content team for scheduling and uploading online PR, online Branding, and web articles
• Develop a content calendar and oversee website uploads and landing pages development as part of on-site marketing and execute monthly eCommerce strategy
• Create product content and upload on eCommerce, including sales copy products, banners
• Monitor and report all ongoing campaigns (daily, weekly, monthly), and performance of eCommerce against KPI
• Updating product pricing and collaborating with the product team on managing product replenishing
• Analyze the result and report to Assistant Business Manager, making sure everything runs effectively to exceed KPI
• Updating Slide Banners based on Sales Campaign or Branding Campaign
• Brainstorm new and creative growth strategies
• Works with a bank for promo and third-party payment as well as with accounting and finance

Kualifikasi:

• Bachelor's degree majoring in English Literature, Digital Marketing, IT, or any similar major
• At least 4 years of experience in a similar role
• Understanding online sales goals and the needs of the customer 
• Good in Problem-solving, Customer Oriented and well-organized
• Understanding and experience in Magento, UX, Adobe Photoshop, InDesign, Dreamweaver, and Google Analytics
• Knowledge of digital marketing channels such as PPC, SEO, Social Media Display, and affiliate marketing channels
• Knowledge of Attribution modeling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools
• Strong written and verbal communication in Bahasa and English
• Strong knowledge and experience in creating sales copy letter
• Excellent communication and interpersonal skills