Deskripsi Pekerjaan:

About the role:

The E-commerce Specialist at MOP Indonesia will be responsible for overseeing the administration and operations of all e-commerce platforms, including Shopee, Tokopedia, the company website, and TikTok Shop. This role involves managing daily operations, optimizing product listings, coordinating with internal teams, and ensuring a seamless online shopping experience for customers. The specialist will also analyze performance metrics and implement strategies to enhance sales and customer satisfaction.

Key responsibilities:

• Manage the administration and daily operations of all e-commerce platforms (Shopee, Tokopedia, Website, TikTok Shop). 
• Optimize product listings, descriptions, and visuals to enhance online visibility and appeal. 
• Coordinate with marketing, supply chain, and customer service teams to ensure smooth operations and customer satisfaction. 
• Monitor and analyze platform performance metrics, including traffic, conversion rates, and sales. 
• Monitor daily inventory and manage inventory forecast for every e-commerce platforms 
• Implement promotional strategies, campaigns, and pricing adjustments to boost sales.
• Ensure accurate and timely inventory management and order fulfillment. 
• Stay updated with platform policies, trends, and best practices to maintain a competitive edge.
• Monitor and analyze performance metric using tools such as google analytics to identify trends and opportunities for improvement
• Prepare weekly / monthly reports for evaluating store performance, quarterly marketing plans or/ and other marketplace reports needed to the Business Development team. 

Kualifikasi:

Requirements:

• Bachelor's degree in Business, Marketing, E-commerce, or a related field. 
• Proven experience in e-commerce operations, preferably in the beauty or consumer goods industry. 
• Strong understanding of e-commerce platforms, including Shopee, Tokopedia, and TikTok Shop. 
• Excellent organizational and multitasking skills. 
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in using e-commerce management tools and software. 
• Good communication skills and the ability to work collaboratively with cross-functional teams.
• Ability to thrive in a fast paced environment and manage multiple priorities effectively and ability to work independently as well as part of a team