Deskripsi Pekerjaan:

• Develop and execute monthly strategies plan to increase online sales and achieve revenue targets. Aggresively analyze market trends and customer insights to identify opportunities for growth.
• Oversee the day-to-day e-commerce operations including reply chats, order processing, inventory management, and fulfillment (Collab with other Dept).
• Ensure accuracy and attractive looking visual in product listings, pricing, and promotions.
• Monitor and optimize conversion rates, traffic, ads performance, rating and other key performance metrics.
• Implement initiatives to improve customer satisfaction and retention. Manage customer inquiries, feedback, and complaints effectively.
• Work closely with cross-functional teams such as marketing, logistics, warehouse and finance to achieve business objectives.
• Utilize analytics tools to track performance metrics and generate reports. Provide insights and recommendations based on data analysis to improve business outcomes.
• Ensure compliance with e-commerce regulations and data protection policies. Identify and mitigate operational risks related to fraud, security, and legal compliance.

Kualifikasi:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience of minimum 1 year in handling e-commerce MALL/STAR+ sales operations, preferably within a tech & computer retail or renewable goods environment.
• Strong analytical understanding of online marketing, merchandising, and customer behavior analysis.
• Experienced with e-commerce platforms (e.g., Shopee, Tokopedia, Tiktok) and analytics tools (e.g., Shop Ads, Shop Promotion Tools).
• Familiarity with SEO/SEM tactics.
• Knowledge of CRM systems and ERP software is advantageous.
• Certification in e-commerce or digital marketing would be a plus.