Deskripsi Pekerjaan:

• Support all customer questions and issues regarding Ukirama’s products and services in a timely manner.
• Periodically maintain good relationships with customers.
• Report and coordinate with other departments regarding issues, and feedback from customers.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.
• Update customer information in the customer service database during and after each support.
• Analyzing customer feedback to understand customer needs and expectations, and using this information to drive continuous improvement.

Kualifikasi:

• Bachelor’s degree in any relevant field with min GPA of 3.00.
• More than 1 year of customer service experience (Preferably in the IT-related industry)
• Having strong interpersonal skills, communication skills, and a positive attitude.
• Having strong problem-solving skills to solve customer needs with concise and clear answers.
• Having Accounting skills is an advantage.
• Willing to work after hours and on weekends.
• Can work under pressure.
• Ability to multitask, prioritize, and manage time effectively.
• Adaptable to various customer characteristics and needs.
• Good communication skills verbal and written, both in English and Indonesian.