Deskripsi Pekerjaan:

• Respond promptly and professionally to customer inquiries by phone, mail, chat, or other support communication channel
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Provide relevant information according to organization’s product and service policies
• Assist customers by mastering full knowledge of experience from their perspective
• Record details of inquiries, comments, and complaints when necessary
• Escalate and coordinate with internal departments to obtain best solution for customers
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Kualifikasi:

• Great listening skill and corresponding skill (both verbal & written)
• Great service attitude with customer oriented mindset
• Able to adapt in fast pace working environment
• Able to identify problem and give resolution with high accuracy
• High initiative, creative, hardworking, and able to maintain team player spirit
• Previous experience in Tech company would be preferred
• 2+ years of previous customer service experience is a plus
• Can join immediately