Deskripsi Pekerjaan:

• Engage with our key merchants and help resolve issues and inquiries 
• Build strong, long-term relationships with our merchants 
• Collect merchants’ feedback to improve customer experience 
• Maintain and report renewal progress and upselling results on a regular basis and suggest improvements 
• Maintain a positive, empathetic, and professional attitude toward customers at all times 
• Respond promptly to customer inquiries and communicate with customers through various channels 
• Identify customer needs and help customers use specific features 
• Contribute to team effort by accomplishing related results as needed 

Kualifikasi:

• Customer Satisfaction and Customer Succes skills 
• Analytical Skills 
• Excellent Communication Skills 
• Customer Service oriented 
• Ability to multitask and prioritize tasks effectively 
• Bachelor's degree in Business Administration, Marketing, Communications, or related field 
• Experience in the digital industry is a plus 
• At least 6 months experience