Deskripsi Pekerjaan:

• Responding to customer inquiries via email, phone, and chat.
• Assisting customers with order tracking, returns, and product information.
• Resolving customer complaints and escalating issues when necessary.
• Providing support to ensure customer satisfaction and loyalty.
• Collaborating with other departments to improve the overall customer experience.

Kualifikasi:

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills (verbal and written).
• Strong problem-solving skills and the ability to stay calm under pressure.
• Ability to handle difficult situations and resolve conflicts effectively.
• Proficiency in English is required or preferred, depending on the customer base.