Deskripsi Pekerjaan:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist in troubleshooting and resolving customer issues.
• Assist customers with placing orders accurately and efficiently.
• Document all customer interactions, issues, and resolutions comprehensively.
• Gather feedback from customers and relay it to the appropriate departments.
• Collaborate with team members to achieve service goals and objectives.
• Perform administrative tasks as needed to support the customer service team.

Kualifikasi:

• Currently pursuing a degree in Business, Communications, or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Empathy, patience, and a customer-focused mindset.
• Fresh graduates are welcome to apply.