Deskripsi Pekerjaan:

Responsibilities

• Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.
• Analyse and investigate the problem/barrier that occurred in the transaction process.
• Handling the after-sales inquiries in accordance with after-sales requirements and procedures.
• Manage the after-sales evaluation in a timely manner, and follow up the adverse evaluation within two working days.
• Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint.
• Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer
• Service Executive shall report to the Customer Service Manager to ensure the quality of pre-sales services.
• Maintain communication and provide necessary information on the delivery process to the Customer.
• Regularly send promotion messages to old customers based on actual store content.
• Make a list and analysis regarding the problem and improvement on the methods in Customer relationships and provide constructive feedback for improvement to the Customer Service Manager.

Kualifikasi:

Qualifications

• Min. Diploma III or above, major is not specified; passionate in e-commerce
• Preferable at least 1 year of e-commerce customer service or offline sales experience
• Good communication skills - verbal and written, listening skills
• Attention to detail and accuracy
• Familiar with the basic process and basic knowledge of shopping platforms
• Adaptability, initiative, and stress tolerance
• Must be able to speak English actively
• Willing to be placed in the Cikarang Pusat