Deskripsi Pekerjaan:

Develop and implement consumer protection policies:

• Conduct research and analysis related to consumer protection.
• Implement consumer protection policies throughout the company.

Monitor and evaluate the effectiveness of consumer protection policies:

• Collect data and information related to the effectiveness of consumer protection policies.
• Analyze data and information to identify weaknesses and deficiencies in consumer protection policies.
• Prepare recommendations for improving consumer protection policies.

Compliance with Regulations and Policies:

• Ensure that all company activities comply with applicable consumer protection regulations and policies.
• Work closely with legal and compliance teams to understand and implement relevant regulatory changes.

Process and Service Improvement:

• Identify opportunities for process improvements in handling consumer complaints.
• Collaborate with cross-functional teams to develop solutions that increase customer satisfaction and operational efficiency.

Kualifikasi:

• Min. Bachelor's degree in Law, Economics, Business, or other related major
• Min. 2 years of work experience in consumer protection, especially in the in the financial services sector
• Have knowledge of regulations to consumer protection, especially POJK 22 of 2023
• Certificated related to consumer protection is a plus