Deskripsi Pekerjaan:

• Conduct the standards and procedures that apply in communicating with customers.
• Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
• Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
• Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.
• Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).
• Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.

Kualifikasi:

• Minimum 0-1 year of experience in Customer Operations or related positions.
• Minimum Diploma Degree from any fields.
• Must be willing to work in shifts.
• Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
• Customer orientation and ability to adapt/respond to different types of characters.
• Good communication and presentation skill.