Deskripsi Pekerjaan:

Everything is here for you!

Arya Noble is the brains behind Indonesia's leading DermaBeauty companies with a comprehensive ecosystem which patrons its two strong groups: Erha Group and Genero Group.

Here at Arya Noble, you involved in create masterpieces to make our customers' lives are exciting and full of hope. We offer an #ExcitingJourney experiences where you have a great environment that will supports you to grow and makes every one of us are ready to lead a purposeful and successful life. 

This is your chance to experience #ExcitingJourney by joining us if you have the passion with these following criteria:

Do you embrace your love and passion for the following activities?

• Stay updated on all necessary information for online customer services and continuously enhance product knowledge to ensure accurate information delivery.
• Develop a strategy to effectively communicate product information to meet customer needs and preferences.
• Analyze and address customer inquiries and concerns in online services promptly and efficiently to maintain high levels of customer satisfaction.
• Identify customer product and treatment needs and utilize persuasive communication to drive transactions and achieve sales targets.
• Escalate conflicts beyond the Contact Center's scope to relevant departments or leadership for proper resolution, ensuring effective handling of customer complaints and maintaining satisfaction.
• Foster relationships with internal and external stakeholders to promote operational excellence and collaboration.
• Disseminate information about promotions, products, or treatments to customers through various social media platforms (Instagram, Twitter, Facebook, Email) to keep them informed and engaged.
• Ensure that facilities and equipment for online services are well-prepared and maintained to facilitate smooth operations.
• Record every consultation conducted through the Contact Center to capture customer conversations and consultations for reference and quality assurance purposes.

Kualifikasi:

Does it match your criteria?

• Diploma or Bachelor's Degree in any field, with preference for Communication or Management.
• Entry-level position with 0-1 year of experience in Contact Center Area. Fresh graduates are encouraged to apply.
• Strong understanding of contact center operations and complaint handling procedures.