Deskripsi Pekerjaan:

Lead and Manage Sales Inquiry Team:

• Provide mentorship, training, and performance guidance to the two existing staff members handling incoming sales inquiries.
• Optimize the workflow and ensure that inquiries via email, WhatsApp, and other channels are handled efficiently and with a high level of customer service.
• Set measurable KPIs for individual and team performance, including response times, conversion rates, and customer satisfaction.

Strategic Sales Growth:

• Develop and execute a proactive sales strategy to reach out to companies, institutions, and corporate clients for bulk orders.
• Identify potential new market segments or untapped industries where your lifestyle and home-living products can be introduced.
• Build and manage a sales pipeline for corporate/wholesale orders and monitor the progress from lead generation to closing.

Proactive Sales Outreach:

• Create a system for regularly contacting potential corporate clients and institutions.
• Develop relationships with key decision-makers in businesses and institutions to encourage long-term partnerships.
• Create presentations, proposals, and brand decks tailored to bulk buyers, focusing on value propositions that meet the needs of each target industry or business.

Collaboration and Coordination:

• Work closely with the marketing team to align sales and marketing efforts, ensuring that product promotions, new launches, and campaigns are effectively communicated to potential buyers.
• Collaborate with the supply chain and operations team to ensure timely delivery and manage inventory levels to meet corporate order demands.
• Liaise with the finance department to structure pricing and discounts for bulk orders, ensuring profitability while remaining competitive.

Customer Relationship Management (CRM):

• Create and optimize a CRM system to track all inquiries, follow-ups, and sales conversion rates.
• Ensure the team is following up diligently with every inquiry and is maintaining long-term relationships with repeat buyers, particularly corporate and wholesale clients.
• Analyze CRM data to identify trends, monitor customer behavior, and make strategic adjustments to maximize sales opportunities.

Sales Reporting & Analysis:

• Regularly review sales data, inquiry volumes, conversion rates, and revenue contributions from direct and bulk sales to identify areas for improvement.
• Prepare reports on team performance, sales forecasts, and revenue generation, and present findings to leadership to inform decision-making.
• Stay informed on market trends, competitor activities, and customer preferences to adapt the sales strategy as needed.

Upselling and Cross-Selling:

• Develop strategies for upselling or cross-selling additional products to existing corporate clients, increasing the average order value.
• Train staff to recognize opportunities for upselling or expanding orders when handling inquiries.

Kualifikasi:

• Minimum 5 years of experience in sales, with a strong background in business development, preferably in retail, lifestyle, or B2B sales.
• Proven experience managing small teams and mentoring staff, with a focus on sales performance and customer service.
• Ability to develop and implement sales strategies, and proactively identify new business opportunities.
• Strong written and verbal communication skills, with the ability to present ideas and proposals convincingly.
• Experience with CRM software to track leads, sales activities, and manage customer relationships.
• A proactive and solution-focused mindset to address sales challenges and improve the overall inquiry process.
• Familiarity with the home and lifestyle product market would be an advantage, although not a strict requirement.
• Comfortable with proactive outreach methods such as cold calling, email marketing, LinkedIn networking, and attending business events.